Cable Forum - View Single Post - Moving out of a cabled area

jazpearson · 13-05-2005, 13:32

i am having a very similar problem (but with telewest). i was 50/50 on whether i was moving house, and so i asked telewest what would happen if i did move, and they explained that they would transfer my account over to my new house, or if they couldn't provide the service, then they cancel their contract with me (no charge).

However, i am now definately moving, have checked to see if my new house is in a telwest area, and it isn't. They now tell me i have to pay the rest of the 12 month contract (which is about 10months). This is a joke. I woulodn't have considered signing up for it if i had known they would do this. Is there anything i can do? Is this actually the case, or have i got a dodgy customer service guy telling me wrong stuff (which i think we all know wouldn't be the 1st time its ever happened)

13-05-2005, 13:32	#2
jazpearson Inactive Join Date: May 2005 Posts: 3	Re: Moving out of a cabled area - contract problems i am having a very similar problem (but with telewest). i was 50/50 on whether i was moving house, and so i asked telewest what would happen if i did move, and they explained that they would transfer my account over to my new house, or if they couldn't provide the service, then they cancel their contract with me (no charge). However, i am now definately moving, have checked to see if my new house is in a telwest area, and it isn't. They now tell me i have to pay the rest of the 12 month contract (which is about 10months). This is a joke. I woulodn't have considered signing up for it if i had known they would do this. Is there anything i can do? Is this actually the case, or have i got a dodgy customer service guy telling me wrong stuff (which i think we all know wouldn't be the 1st time its ever happened)