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Originally Posted by Scarlett
Okay, my understanding of surpressed bill is one that is not sent to the customer for some reason. On the Billing systems that I work on, this is usually because the bill is lower than a set level i.e. the bill is £3 but you only bill for amounts over £5 so that bill is surpressed and then rolled into the next months bill.
I think what they are saying is that if you bill doesn't vary much then they stop producing it and send you a copy instead ???? okay, maybe it is produced as normal but they don't send it out via the post and maybe email it to you only, that would kind of make sense. I'm sure someone from NTL could shed some light on this.
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I thought suppressed bills were where somebody who pays by direct debit pays the same amount each month gets 3 bills but then no more from the 4th one until the amount changes.
Certainly, I no longer receive a bill for my base pack subscription which is £19.50 every month. I expect to receive a bill in June when it goes up to £21.50, however.