Thread: NTL - New Billing system Problems
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Old 12-05-2005, 11:10   #26
Scarlett
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Re: NTL - New Billing system Problems
Quote:
Originally Posted by humphreys barmy
What is a "surpressed bill", and why is a bill surpressed? I'm talking the telephone bill. According to the man in credit control (If you're on this forum, I apologise), the last three telephone bills were of a similar amount, so the 4th is surpressed, and a copy is then sent to the customer?????

That's how it was explained to me. The problem with that is that the bills have all been different, and I pay over the phone, not by direct debit, as he also seemed to suggest.

If you surpress a bill, why is it listed on my details as being sent along with the copy, both on the billing date?
Okay, my understanding of surpressed bill is one that is not sent to the customer for some reason. On the Billing systems that I work on, this is usually because the bill is lower than a set level i.e. the bill is £3 but you only bill for amounts over £5 so that bill is surpressed and then rolled into the next months bill.

I think what they are saying is that if you bill doesn't vary much then they stop producing it and send you a copy instead ???? okay, maybe it is produced as normal but they don't send it out via the post and maybe email it to you only, that would kind of make sense. I'm sure someone from NTL could shed some light on this.
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