[humphreys barmy]

Can someone advise me please? I won't bore you all with a whole years worth of goings on; they're in the most cleared up now with the help of a good set of customer services people, but last night htings started again !!

I think I could quite easily have misunderstood, or got the wrong end of the stick, however .............

What is a "surpressed bill", and why is a bill surpressed? I'm talking the telephone bill. According to the man in credit control (If you're on this forum, I apologise), the last three telephone bills were of a similar amount, so the 4th is surpressed, and a copy is then sent to the customer?????

That's how it was explained to me. The problem with that is that the bills have all been different, and I pay over the phone, not by direct debit, as he also seemed to suggest.

If you surpress a bill, why is it listed on my details as being sent along with the copy, both on the billing date?

I've read in the forum about people receiving identical invoices, in all manners apart from the reference number on the invoice. Despite pleading with all departments, I seem to remember one member being thrteatened with debt collection as CS continued to insist that he pay both bills !! I'm a bit worried this kind of thing could kick off with me.

Anyone got any advice please?

I started with the full ntl package. It now consists of the phone and broadband. At the moment, and the way that I feel about things, it's likely to very soon end up with just the broadband. The year ends with that in July, so I'm soon clear.............. or am I ????