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Originally Posted by Kits
Yes the India guys use a script he told me he was just checking what to test next on the script I by this time had given up altoegether and was rebooting everything as he asked a complete and utter waste of my time and his but he is paid to waste his.
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Silly me for thinking i knew what i was talking about... it's not as if i speak to the guys and girls in India every day or anything
Oh and just FYI if i get a call where someone says their neighbours have all lost connection as well i do the following:
- check for known outages
- run test on individual modem to find which UBR, cable and upsteam it is on (3 minutes)
- run another test on UBR to check for high numbers of offline modems on particular upstreams or cables (3 minutes)
- check MRTG for a drop (1 minute)
- pass information on for escalation (1 minute)
That's a total of 8 minutes... and if it was an area problem then i would have reached the same conclusion as the person you have issues with. Oh and just for clarification.... I work in Swansea. But then again it took me 8minutes to confirm a problem and escalate it properly so i might as well move to india and start working there....
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Originally Posted by Kits
The he would have known if it was a center in hte UK that gave the crap service or the few left in the UK.
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You seem to have missed my point- what difference does it make whether the OP was speaking to someone in the UK or India?
Change the record Kits, we all know you have had crap service from ntl's tech support in India, but the more you bang on about it the more people on this forum will get bored and just stop listening to you.