Quote:
|
Originally Posted by monkeybreath
why should the OP have asked? crap service is crap service, whichever country it comes from. Unless of course you want the information to feed your hatred for call centres in india....
_________________
|
The he would have known if it was a center in hte UK that gave the crap service or the few left in the UK.
My recent experience was that they didn't know NTL had a large outage and getting the message through to them was hard. I was answered just as my post code was mentioned, when I told him he had picked up just as my postcode was mentioned for an outage I was given the we have no outage let me run thorugh some tests.
but he wouldn't get the correct answers coz the network was down and again he said well we will just run throught the tests.
10 mins later and he comes back and says the network is down that is why I have no internet
I told him that 10 mins earlier.
Quote:
|
Originally Posted by monkeybreath
mmm.... There isn't actually a script- but techs know what things normally go wrong so will always eliminate these first. But yeh, as you have said most problems are caused by one of about 10 different issues, so it is best to eliminate these before considering other things.
|
Yes the India guys use a script he told me he was just checking what to test next on the script I by this time had given up altoegether and was rebooting everything as he asked a complete and utter waste of my time and his but he is paid to waste his.