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Originally Posted by Kits
you should have asked was he in India.
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why should the OP have asked? crap service is crap service, whichever country it comes from. Unless of course you want the information to feed your hatred for call centres in india....
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Originally Posted by Paul
They follow a pre-set script to eliminate certain possible causes before they can then move onto other things that more often than not are causing the problem, unfortunately this can be annoying but sometimes it can highlight obvious things that have been missed  |
mmm.... There isn't actually a script- but techs know what things normally go wrong so will always eliminate these first. But yeh, as you have said most problems are caused by one of about 10 different issues, so it is best to eliminate these before considering other things.