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Earwig · 11-05-2005, 19:26

Ever since I upgraded to the 3MB service my upload has been very poor.

Somethimes it can work absolutely brilliantly and run at 36KB/s till the cows come home, but at other times (Most of the time) it runs between 1-12KB/s.

It does this with NO downloading atall so the line is not saturated by me.

I have spoken to several people at NTL tech over the months and have been told it is my pc etc etc.....

But out of those several people I have managed to find 2 of them (1 was the MANAGER who's name I have) that say it is NOT my PC and that it is the NETWORK UTILISATION.

With him (The manager) on the phone I started to upload to my NTL webspace and as soon as I started the Network utilisation jumped by 80%!!!!!

This obviously accounts for my problem as if I am using 80% of it when I am uploading what the hell is it going to be like when the rest of the people on my network start to upload?? I have been told that there are 120 Modems on my network and I am using all the bandwidth by myself for upload??

From here I was told that NTL only support the download and that as I was getting no problems with download there was nothing they can do?

It is getting to the stage now where I am beginning to tear my hair out in frustration as I simply cannot upload atall.....If I use P2P I cannot upload at a steady rate, if my girlfriend wants to upload her pictures from the camera to a secure server it takes 10 Minutes to upload 2MB or less.....

Is this right?? Do they not gaurentee uploads??

I would not really expect to get 36KB/s all day everyday but maybe somewhere between 27-36KB/s would not be to much to expect?

I really want to stay with NTL because the Download speeds are exceptional but if I cannot upload at a steady rate then there is no point? No matter where I turn I just get blanked and this last one seems to be a wall that I may not get through......

CAn anyone help with what I have been told? True or otherwise? Can anyone fix my upload? Ignition was a great help in fixing download before xmas

Any help/advice greatly appreciated. And thanks for taking the time to listen to me moan. :o

11-05-2005, 19:26	#1
Earwig Inactive Join Date: May 2004 Location: Higham, Northants Age: 48 Services: 10MBIT, NTL Sky Digital Posts: 144	Upload speed not supported/guarenteed?? Ever since I upgraded to the 3MB service my upload has been very poor. Somethimes it can work absolutely brilliantly and run at 36KB/s till the cows come home, but at other times (Most of the time) it runs between 1-12KB/s. It does this with NO downloading atall so the line is not saturated by me. I have spoken to several people at NTL tech over the months and have been told it is my pc etc etc..... But out of those several people I have managed to find 2 of them (1 was the MANAGER who's name I have) that say it is NOT my PC and that it is the NETWORK UTILISATION. With him (The manager) on the phone I started to upload to my NTL webspace and as soon as I started the Network utilisation jumped by 80%!!!!! This obviously accounts for my problem as if I am using 80% of it when I am uploading what the hell is it going to be like when the rest of the people on my network start to upload?? I have been told that there are 120 Modems on my network and I am using all the bandwidth by myself for upload?? From here I was told that NTL only support the download and that as I was getting no problems with download there was nothing they can do? It is getting to the stage now where I am beginning to tear my hair out in frustration as I simply cannot upload atall.....If I use P2P I cannot upload at a steady rate, if my girlfriend wants to upload her pictures from the camera to a secure server it takes 10 Minutes to upload 2MB or less..... Is this right?? Do they not gaurentee uploads?? I would not really expect to get 36KB/s all day everyday but maybe somewhere between 27-36KB/s would not be to much to expect? I really want to stay with NTL because the Download speeds are exceptional but if I cannot upload at a steady rate then there is no point? No matter where I turn I just get blanked and this last one seems to be a wall that I may not get through...... CAn anyone help with what I have been told? True or otherwise? Can anyone fix my upload? Ignition was a great help in fixing download before xmas Any help/advice greatly appreciated. And thanks for taking the time to listen to me moan. :o