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Originally Posted by jld
Hello...
Just registered with the cable forum and was hoping someone could provide a bit of advice.
I recently had NTL Broadband installed at home via the set top box (1MB connection). I wouldn't say the connection/download speed has been brilliant so I'm thinking over the idea of requesting the cable modem instead.
Can anyone tell me whether there is a noticable difference (performance wise etc) between connecting via the Cable Modem and a STB.
Also the Cable Modem installation itself...is it pretty much straight forward.
Any advice would be appreciated
cheers
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Unless you've reported your slow speeds to Faults, and an engineer finds a fault that cannot be fixed, you will not be able to request an SACM. Any fake 'fault' callouts will result in a call out charge on your account too.