Thread: Second Set Box
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Old 11-05-2005, 15:33   #14
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: Second Set Box
Quote:
Originally Posted by orangebird
Sorry, but ntl definitely used to charge £10per month for a second digi box a few of years ago. Your jump of £5 to £15 is rather irrelevant as that was an upgarde for ana to digi.
Yeh but no but the rest of the costs of moving analog to digi were in the region of single £'s, so when I got my first digi bill and found it was about £14 higher not £4 higher I was a little miffed that it had not been pointed out to my by the CSR that my second box would go up in price by £10 IYSWIM.

The CSR was in possesion of this fact and could see I had two STBs on my account and needed to pass this on to the install team to ensure they brought two boxes with them, but did not advise me that this upgrade would add 20% to my cable bill due to the change in price of the second STB.

Neither the NTL model where you cannot purchase your hardware, or the Sky one where maintainance can be a problem is an optimal, but considering some kind of ongoing loyalty discount on things like second STBs would be a good way to keep customers sweet (which I know takes us back to the point that NTL is a commercial org - to make money - etc) but, so are Orange and they are busy repaying their prepay etc.
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