Sounds like the normal CS-BSâ ¾Ãƒâ€šÃ‚¢ to me.
What you should have done was taken the person's name & extension number, & asked them to supply you details of the 'service'
AFAIK, only Telewest are planning a Sky + style PVR (personal video recorder)
http://www.cableforum.co.uk/article/...-challenge-sky
to the site though.
NB-I wonder if the person you spke to was referring to VOD (Video oon Demand) for your area by mistake?
http://www.cableforum.co.uk/article...uary-vod-launch
http://www.cableforum.co.uk/article...usive-porn-deal
http://www.cableforum.co.uk/article...ervice-update-1