Cable Forum - View Single Post - Help

pmdelany · 09-05-2005, 11:42

Thanks I will make use of these contacts, the grief just continues, finally got my 2 phone lines on Satuday 8 days after moving, got the ordinary terestrial TV channels, but no family pack, told they would turn up after a couple of hours, still not arrived, back to CS again.

No internet at all, got a new NTL 250 modem, guy told me just to put in the installation CD and all would be OK, that was mistake number 1. Went back to a previous restore point, phoned up tech support, gave me a house move address, put in my details and it still had my old postcode, said I needed to speak to CS, did that they reset some stuff, gave me a new pin and said try again, did that no joy, back to CS, they then said I need to speak to the house move dept. again, OH and they don't work weekends.

Guess I get to spend my lunch time on the phone again.

What a great company, they really must work hard to be so professional.

Paul

09-05-2005, 11:42	#6
pmdelany Inactive Join Date: May 2005 Posts: 53	Re: Help - moving house and now grief Thanks I will make use of these contacts, the grief just continues, finally got my 2 phone lines on Satuday 8 days after moving, got the ordinary terestrial TV channels, but no family pack, told they would turn up after a couple of hours, still not arrived, back to CS again. No internet at all, got a new NTL 250 modem, guy told me just to put in the installation CD and all would be OK, that was mistake number 1. Went back to a previous restore point, phoned up tech support, gave me a house move address, put in my details and it still had my old postcode, said I needed to speak to CS, did that they reset some stuff, gave me a new pin and said try again, did that no joy, back to CS, they then said I need to speak to the house move dept. again, OH and they don't work weekends. Guess I get to spend my lunch time on the phone again. What a great company, they really must work hard to be so professional. Paul