[shredder]

the problem is the service orders they normally close automatically but insome cases they don't the person you speak to needs to call installs and get them manually closed then the stb can be rehit and should come on, i'm not 100% sure this is your problem as i've not seen your account but 99% of the time it is! i'm not completely sure you're on the account system i use but i can take a look and if you are not i can speak to a collegue who is to try and resolve the issue for you? if you are comfortable with pm'ing me your account details i will do my best for you the mods will confirm i am an employee. if you'd rather not i understand! good luck