Cable Forum - View Single Post - ntl email - invalid recipient

sj- · 06-05-2005, 21:10

My dad has an email account with ntl, but its only 3 characters long in the format 'xxx @ ntlworld.com'.

He has had this for about 5 years now but it has recently stopped working, he cant send or receive email from the account and I cant send email to it.

This isnt a computer or username/password error. The account exists under the email account manager but no changes can be made as they now say its less than 6 characters long.

Have they changed something server side which is now preventing him from using his existing account? Or is anyone else using an email account with less than 6 characters?

I phoned Tech support the other day and they said the account was no longer active and would raise a log and it should be fixed within 48hrs. But, its still not working and today my dad phoned tech support again (while I was sleeping) and they walked him through setting up Outlook Express.

God knows why - because that isnt the cause.

So, hes still stuck with no email and I dont know what to do. Anybody offer any help or thoughts?

06-05-2005, 21:10	#1
sj- Inactive Join Date: May 2005 Location: Salisbury Services: 1 Meg BB Posts: 13	ntl email - invalid recipient - account name only 3 chars long My dad has an email account with ntl, but its only 3 characters long in the format 'xxx @ ntlworld.com'. He has had this for about 5 years now but it has recently stopped working, he cant send or receive email from the account and I cant send email to it. This isnt a computer or username/password error. The account exists under the email account manager but no changes can be made as they now say its less than 6 characters long. Have they changed something server side which is now preventing him from using his existing account? Or is anyone else using an email account with less than 6 characters? I phoned Tech support the other day and they said the account was no longer active and would raise a log and it should be fixed within 48hrs. But, its still not working and today my dad phoned tech support again (while I was sleeping) and they walked him through setting up Outlook Express. God knows why - because that isnt the cause. So, hes still stuck with no email and I dont know what to do. Anybody offer any help or thoughts?