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pmdelany · 06-05-2005, 10:38

Well 3 phone calls and a total of 1 hour on hold and all I can find out is that my job is marked as complete. So they have to start the whole process off again, earliest they can do is Saturday morning. What fab service. Lets hope the engineer turns up. DOn't suppose they'll be anyone around on Saturday afternoon to shout at if he/she fails to arrive.

That's 8 days with no phone, tele or Internet. Was promissed a phone call from one of the supervisors, that didn't happen either.

Does anyone know the name and address of the CS manager so I can write and express my happiness with NTL and the service they offer.

Paul

06-05-2005, 10:38	#4
pmdelany Inactive Join Date: May 2005 Posts: 53	Re: Help - moving house and now grief Well 3 phone calls and a total of 1 hour on hold and all I can find out is that my job is marked as complete. So they have to start the whole process off again, earliest they can do is Saturday morning. What fab service. Lets hope the engineer turns up. DOn't suppose they'll be anyone around on Saturday afternoon to shout at if he/she fails to arrive. That's 8 days with no phone, tele or Internet. Was promissed a phone call from one of the supervisors, that didn't happen either. Does anyone know the name and address of the CS manager so I can write and express my happiness with NTL and the service they offer. Paul