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Marge · 05-05-2005, 16:18

I would bet that the hardware hasn't been physically disconnected on the account, the system runs a check on accounts that have active hardware but no DD setup and then automatically applys the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2 non DD charge.

The hardware needs disconnecting and then this should sort the problem.

05-05-2005, 16:18	#4
Marge Inactive Join Date: Jun 2003 Age: 58 Posts: 5,566	Re: Incompetent customer service. I would bet that the hardware hasn't been physically disconnected on the account, the system runs a check on accounts that have active hardware but no DD setup and then automatically applys the ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£2 non DD charge. The hardware needs disconnecting and then this should sort the problem.