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Originally Posted by Neilm
You don't need to phone CS- just take the link from NTLWorld's Homepage to "Your Account: Upgrade your speed". It takes about 2 minutes and a reboot of the cable modem to get the increased speed to 2Mb. You do need to phone CS to get the 3Mb service.
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That is assuming you are getting access through a cable modem. If you use an STB (like me), you need to phone NTL.