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Originally Posted by Ian Goldby
Well, my experience is that legitimate (non-spam) emails do get blocked. There is no WebMail folder for blocked messages, and there is no customer option to change the filtering. Nice one, NTL 
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Have a look at my post a few above - the sort of spam filtering NTL are trying to get is for 0 false positive, not 0 spam. This is often done by the spam service provider having hidden mail addresses at most ISPs, if a mail appears in one, it is spam and a rule invented. Thats what Brightmail does. Not sure about the NTL one.