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Originally Posted by slowcoach
Surely NTL would place the removed spam into a WebMail spam folder so that you could at least check that spam was really spam and there should also be a control so that you can block/unblock spam otherwise if the system is on auto-pilot some genuine mail is always going to vanish into the ether with no option to allow it.
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Well, my experience is that legitimate (non-spam) emails do get blocked. There is no WebMail folder for blocked messages, and there is no customer option to change the filtering. Nice one, NTL
