Thread: Poor Piggy
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Old 01-05-2005, 17:32   #27
Matth
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Matth has reached the bronze age
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Re: Poor Piggy
Inevitable when you measure one aspect only - others will suffer... the other good example in the health service - set a maximum queue time, and those likely to pass the limit will be given precedence over those in greater need of treatment.

If speed is measured but not statisfaction / resolution, then it'll be the usual Windows trouble resolution ... small problems... reboot, large problems... re-install.

Welcome to the world of the bean counter, knowing the price of everyting and the value of nothing ... certainly not the value of a satisfied customer!
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