[Chrysalis]

I got my latest bill today, I readded direct debit last month after I had removed it following a bad bill which I refused to pay by direct debit.

Seems they didnt take the money out last month for whatever reason (money is in bank), the current bill says thank for you paying by direct debit blah blah and it will be taken out on x date. I havent got away with it I have a £100 balance 60 for last month and 40 for this month. But I got no letter of warning for last months unpaid bill so I am wondering because I am on direct debit the unpaid trigger didnt kick in or something, my sister got who doesnt pay by direct debit got a warning after only 4 days and cutoff the week after.

The 2nd problem is the £40.

The bill seems riddled with errors again.

I got tv £3.50 phone £11.10 internet £13.73 (im on 2mbit no idea how they worked this one out) total £28.33 then £12.26 in phone calls. to make the £40.

Then in the box below I will miss out all the 0 charges.

base pack 3.50
5p talk plan 0.60 (upgraded during month)
line rental 9.50
5p talk plan 1.00 (2nd time usual ntl problem when changing a package)
broadband 3mbit 32.92 credit
broadband 2mbit 21.66
broadband 2mbit 24.99 (2nd time)

Now I downgraded to 2mbit 2 days after my last billing date, following the customer service advice to not change bb packages not in middle of month.

For 3 months in a row I have broadband charges listed twice, once for month gone and once for month coming and the last 2 times they have issued credits to offset the extra cost. This month they have seem to done the same with the 5p call plan although I wont ring up for £1. All in all since the billing system was changed I think around 1 in 2 of my bills have been bad. This reduced bb bill for this month I see as justice for the £17 ntl still have from me from their last screw up.