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Chrysalis · 29-04-2005, 17:07

Well this made me think back when I last went to my landlord's office to deal with something. At the time he was onto a tech support line for his pc and was holding a cable in his hand, the tech support guy must have been asking him if it was usb or parallel type cable and he didnt have a clue, the relief on his face when I walked in and knew what it was. So its not hard to guess what tech support must have to deal with.

Also after a 2nd thought about this manpower company, I would guess NTL pay them on number of calls taken, higher calls taken = higher payment. Manpower probably want to maximise profits so have low manning and are happy people have to ring back since it keeps the work flowing and the cash rolling in, of course this wont be any good for quality of service but I think its only figures that matter at the moment. Now I realise why I so often get told to reboot and call back after.

29-04-2005, 17:07	#21
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: Poor Piggy Well this made me think back when I last went to my landlord's office to deal with something. At the time he was onto a tech support line for his pc and was holding a cable in his hand, the tech support guy must have been asking him if it was usb or parallel type cable and he didnt have a clue, the relief on his face when I walked in and knew what it was. So its not hard to guess what tech support must have to deal with. Also after a 2nd thought about this manpower company, I would guess NTL pay them on number of calls taken, higher calls taken = higher payment. Manpower probably want to maximise profits so have low manning and are happy people have to ring back since it keeps the work flowing and the cash rolling in, of course this wont be any good for quality of service but I think its only figures that matter at the moment. Now I realise why I so often get told to reboot and call back after.