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Originally Posted by Raistlin
I had exactly the same thing a few years back, I thought it was a bit of a cheek to be honest. Why the hell would I be asking for a new remote unless the old one was knackered?
Takes the p**s if you ask me 
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I had exactly the same problem and sent the old one back in the post with the red light constantly on - I was worried that the batteries would be dead by the time they received it and I would get charged, but I did not.