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Chrysalis · 29-04-2005, 03:54

Does technical support have a lower priority for NTL or something as I find this very interesting.

At a guess I would say tech support is a harder job to do its less predictable what the customer will want and if you get a customer on the phone who has no clue about pc's then the call will take a while, whilst on customer services people will normally be just ringing for stuff like bill payments and package changes. So eg. if the target time is 10 mins for CS then a bill that takes 1 min to pay is gonna easily get someone in the quota. Or do CS have no such targets?

Manpower are obviously dumb thinking its better for a customer to have to ring back 3 or 4 times instead of once and dealt with properly, and dont try to make me think that NTL dont know about the poor service, I am sure they will have had complaints.

5 stars to the guy who had the guts to leak the truth.

29-04-2005, 03:54	#13
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: Poor Piggy Does technical support have a lower priority for NTL or something as I find this very interesting. At a guess I would say tech support is a harder job to do its less predictable what the customer will want and if you get a customer on the phone who has no clue about pc's then the call will take a while, whilst on customer services people will normally be just ringing for stuff like bill payments and package changes. So eg. if the target time is 10 mins for CS then a bill that takes 1 min to pay is gonna easily get someone in the quota. Or do CS have no such targets? Manpower are obviously dumb thinking its better for a customer to have to ring back 3 or 4 times instead of once and dealt with properly, and dont try to make me think that NTL dont know about the poor service, I am sure they will have had complaints. 5 stars to the guy who had the guts to leak the truth.