[jonifen]

Hmm... we received a replacement remote from NTL because ours was knackered, we'd had it for many years and the back was held on with tape and it had teeth marks in from the kids and the clearly obvious fact we dont feed them enough (or at least so it seems... the lack of content in the fridge would prove otherwise).

The woman was very helpful, marked it down as a damaged remote and got us a new one sent out. No request for the original to be sent back or anything... it should be in a museum somewhere that thing, it's probably the longest lasting thing in the hands of the kids :P