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Originally Posted by david.ewles
<SNIP>a letter with it said return the faulty remote, and if no fault was found, or wear and tear, dead batteries or remote was not returned they would charge £15 quid.  <SNIP>
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I had exactly the same thing a few years back, I thought it was a bit of a cheek to be honest. Why the hell would I be asking for a new remote unless the old one was knackered?
Takes the p**s if you ask me