[Huffpuffin]

Hi

Just thought i would add my two penn'orth. Been following the thread for a while, and took the plunge to upgrade from 300k to 1 Meg about 4 weeks ago. I'm in Sussex (ex CWC) and have STB + NTL phone. I thought that when I asked for the U/G that they would say that my Pace STB would be OK; but no I would need an nice silver Samsung. Fine.

Installation day came on 14th April, and appeared to go well. The engineer said that B/B might take a while to register. After a couple of hours I phoned CS, and spoke to a very helpful Welsh chappie, who said that B/B hadn't been added to my service, but did it there and then. Fine.

The installation engineer also said that our TV signal level was too low, and very helpfully checked it all out. He concluded that the problem was with the cable from the street to the house. He would organise for a new one to be fitted on 20th. Fine.

20th came and went - no new cable. Not so fine.

Eventually found out it was to be fitted on 27th (yesterday). OK. House was empty between 9 AM and 10.30 AM. Came home and no obvious sign of anyone from NTL having called. About 2 PM it became apparent that the phone didn't work, either incoming or outcoming. After a bit of detective work skulking in the bushes, it transpired that a new cable had been fitted. Any connection (sic) with the non-functioning phone I wondered? Also discovered that the street end of the cable had been left looped on the pavement in just the right place for someone to trip over!!

Phoned CS. They arranged for a phone engineer to come out this morning (28th) He confirmed what I thought; the phone wires hadn't been connected!! He also agreed that the looped cable was not acceptable. Also had my monthly bill today - guess what. They have charged me for B/B twice!! Not happy.

To cap (sic) it all, I had a phone call from someone at NTL doing a customer satisfaction survey!! Needless to say I communicated my thoughts!