Cable Forum - View Single Post - Problem re-registering modem

smellygit · 27-04-2005, 18:02

Well, they didn't phone on Monday as promised, but today I got a 'Thank you for choosing ntl Broadband Internet' letter. It has another PIN on it, so I go to the autoreg page, put it the details, hold my breath, and get 'We are sorry but your order details are incomplete and we are unable to register your cable modem'.

The letter also says 'Our ntl engineer will bring everything ....' no one has arranged for an engineer to visit as far as I know, is some poor bloke gonna be knocking on the door at some point thinking he's installing a new modem?

Is there any point in calling CS again or should I just get ADSL ?

27-04-2005, 18:02	#7
smellygit Inactive Join Date: Nov 2003 Location: Reading Posts: 4	Re: Problem re-registering modem Well, they didn't phone on Monday as promised, but today I got a 'Thank you for choosing ntl Broadband Internet' letter. It has another PIN on it, so I go to the autoreg page, put it the details, hold my breath, and get 'We are sorry but your order details are incomplete and we are unable to register your cable modem'. The letter also says 'Our ntl engineer will bring everything ....' no one has arranged for an engineer to visit as far as I know, is some poor bloke gonna be knocking on the door at some point thinking he's installing a new modem? Is there any point in calling CS again or should I just get ADSL ?