Cable Forum - View Single Post

rockland · 27-04-2005, 14:44

just to let you know, tech support agreed last nite that my cable modem was faulty and said that they would send an enginner to swap it over today.... they said that they would put a note on screen to say that no testing was to be done on the modem as tech support had already determined that it was faulty.

so this guy arrives today and i say 'hi mate' and he doesn't reply.... i then said 'are u here to change my box' ? he says 'no', i then say 'are you here to swap my cable modem', he then replies 'no, i am here to determine a fault, not swap the modem'.

so we didn't really get off to the best of starts...... he did actually, very reluctantly swapped the modem and then told me that it could be something to do with voltage changes in my electricity rather than a faulty modem..... erm, yeah, whatever mate ???

at least i got it changed tho and my speed is now superfast..... lets just hope for no power surges !
__________________

cool, i must have got the name correct.....so..... cheers rav (if you read these forums).

very much appreciated.

27-04-2005, 14:44	#6
rockland Inactive Join Date: Apr 2005 Posts: 30	Re: Message For NTL Tech Support just to let you know, tech support agreed last nite that my cable modem was faulty and said that they would send an enginner to swap it over today.... they said that they would put a note on screen to say that no testing was to be done on the modem as tech support had already determined that it was faulty. so this guy arrives today and i say 'hi mate' and he doesn't reply.... i then said 'are u here to change my box' ? he says 'no', i then say 'are you here to swap my cable modem', he then replies 'no, i am here to determine a fault, not swap the modem'. so we didn't really get off to the best of starts...... he did actually, very reluctantly swapped the modem and then told me that it could be something to do with voltage changes in my electricity rather than a faulty modem..... erm, yeah, whatever mate ??? at least i got it changed tho and my speed is now superfast..... lets just hope for no power surges ! __________________ cool, i must have got the name correct.....so..... cheers rav (if you read these forums). very much appreciated.