[rockland]

following a number of problems i've had with my internet connection and being passed from one person to another.... last nite i spoke to a couple of chaps from tech support, who were very confident, polite and informative and they made me feel like i was ntl's most prized customer......

so, whoever you are, thanks very much.... there are so many people who work at ntl who give the company a bad reputation but to those guys from tech support, thanks again you were brilliant......

unfortunately, i have had an ntl enginner visit me today to swap my cable modem..... and he was a complete w*nker.... very aggresive, rude and with a real attitude problem...... and as my ntl bad luck always goes, he didn't confirm my new mac address therefore i was left with a dead modem until i called tech support again today who quickly sorted the problem.

so....... mixed thoughts as always on the company, my t.v and television are changing to sky and bt next month with just the broadband remaining.

once again tech support, thanks for your help, it must sometimes seem as if you are fighting a losing battle but i can assure you, there are a lot of people out there who are reliant on your help and who are very appreciative of your efforts......