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Originally Posted by Kurupt
What would you prefer as a customer, A slow webmail service from time to time or no webmail service at all?
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That has to be one of the biggest cop-outs I've seen here in ages. Imagine Ford saying "What would you prefer, power steering which works occasionally or no power steering at all?".
The fact that email is an add-on service (as opposed to something we directly pay for) is irrelevant - it is part of the service we are provided with and we should be able to expect it to work.