Quote:
|
Originally Posted by spike7451
Analog is on it's way out.As a rule,we dont do it anymore,however,IF IT IS FAULTY(ring up & say it is!!!!!!!) we will swap it out for a 'new' one (well,i did today for a punter!)
M
ps,i am a I/R tech for ntl!
|
I think you've missed the point. The unit is not faulty, it works perfectly ok but the outer case is damaged (something to with the kids I think, but of course everyone in the house denies it!!!!!!) Presumably, a replacement one (if available) would be chargeable as its my fault and as I'm tight i don't want to pay for it!!! I thought this would be an easy solution as someone was willing to give me another box, but obviously not.
Anyway, thanks for all your input guys, I never even thought of swapping the outer casing, dooohhhh!!!! However, as I said before i am no techie and having looked at the box it looks like some sort of special screws for which i don't have the correct screw driver. Guess I will just leave it for now!