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Originally Posted by goof
Timeouts, login errors, SMTP errors - seems like daily (although there's the odd few days where it does work un-impeded) for the last 2 years.
Saying that it's a free service is B.S. - it's an integral part of the package I'm paying for...they use "email service" as a selling point as Chris T said so should deliver.
If Ntl themselves view this as a 'free extra' (which the blatantly must given it's lack of resources), they're in denial. Their customers certainly don't view it as a 'free extra' and expect them to deliver - don't they like satisfied customers?
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Don't get me started on this again.
They, like any other private company, are not interested in satisfied customers, only profits. People tend to think companies want satisfied customers at any cost, that isn't the case.
That's not to say I'm suggesting email problems are ok, they aren't, but they aren't going to fix them just to gain 'satisfied customers', they will only fix them if there's a profit in it.
If buggered email servers isn't a big enough churn driver to justify spending the money fixing it, then it won't get fixed...satisfied customers are not.
Therefore, people who find this a problem should really threaten to cancel. Stand up and be counted. This applies to any company, not just ntl. If you don't nothing will ever get done.