What a nightmare, got new STB on Friday afternoon, no channels came on, waited till 7:30pm called CS heguy said my new box had not been initilized or what ever, said get back onto instalations, got them Sat am they gave me another box at 4:30pm in was never activated till i called CS this morning, a full weekend with no service not a mention of compensation for there screw up............. come back $ky and BT
