Cable Forum - View Single Post - Help getting premium channels back after new box

Ste Riley · 24-04-2005, 15:36

Ok I have generally the same problem here in the Oldham area.

I have had the Samsung box installed on Saturday afternoon and when the channels finally come on after an hour or so we only got the base pack when we are meant to be getting the family package.

The broadband is working but I am only getting 1Mb instead of the 2Mb package which I am now paying for.

So it appears I am getting the minimal package for both TV and broadband.

I've phoned NTL a few times yesterday and they kept saying they was sending the hits to fix this, but nothing happened. I assume they've lost my packages or something?

What's the quickest solution to getting this fixed?

24-04-2005, 15:36	#14
Ste Riley Inactive Join Date: Jun 2003 Location: Greater Manchester Posts: 122	Re: Help getting premium channels back after new box Ok I have generally the same problem here in the Oldham area. I have had the Samsung box installed on Saturday afternoon and when the channels finally come on after an hour or so we only got the base pack when we are meant to be getting the family package. The broadband is working but I am only getting 1Mb instead of the 2Mb package which I am now paying for. So it appears I am getting the minimal package for both TV and broadband. I've phoned NTL a few times yesterday and they kept saying they was sending the hits to fix this, but nothing happened. I assume they've lost my packages or something? What's the quickest solution to getting this fixed?