24-04-2005, 14:21
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#6
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Inactive
Join Date: Jun 2004
Services: "Be" 8mb
Posts: 397
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Re: Quick question that some Ntl staff might help me with
I phoned and it took me twelve minutes to get to the point of †œ I will have to escalate your problem to an engineerââ‚ ‚¬Ã‚ÂÂ
I went on and it should have taken two minutes, but the call centre staff member who sounded Indian and therefore I would not rule out actually in India did not have a clue, very polite all the same but not a clue.
She kept saying so itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s your USB connection, your connection to your computer, your modem is faultyÃƒÂ¢Ã¢â€šà ¬Ã‚Â¦. It went on and on until I said sorry are you listening to me ( as polite as I could) Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s the A.C a for apple C for cat 10V adaptor that is faulty I can replicate the problem 100% with movement of the wire on it. And just when I thought she might have finally got it she said †œis the USB cable connected to the modemÃƒÂ¢Ã¢â€šà ¬Ã‚ÂÂ
Well they will call me back, all I want is a new Ac adaptor. I bet they send out a new modem that I donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t need and tell me to pack the old stuff up, Iâ₠™ve had that before.
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