Cable Forum - View Single Post - Problem re-registering modem

smellygit · 23-04-2005, 11:19

I've had an NTL cable modem (Terayon) for nearly 4 years, and have never had a username or password. To try and get one I've been told I need to go throught the autoreg process again to get a username and password. I understand that it's because my account isn't a SABS one because it's old. I've had several phone calls with NTL Customer Services and Technical services, and they've called me back twice today to sort it out.

The problem is that when I go through the autoreg process it tells me the cable modem is already registered. The CS guy said that he was doing something to enable me to re-register, but it doesn't look like it worked.

Will his changes take a while to filter through, or do I need to phone them again? I've power cycled the modem but to no avail. The people I spoke to are trying to help, but it seems like this is an unusual problem and so they don't immediately know what to do.

TIA

John

23-04-2005, 11:19	#1
smellygit Inactive Join Date: Nov 2003 Location: Reading Posts: 4	Problem re-registering modem I've had an NTL cable modem (Terayon) for nearly 4 years, and have never had a username or password. To try and get one I've been told I need to go throught the autoreg process again to get a username and password. I understand that it's because my account isn't a SABS one because it's old. I've had several phone calls with NTL Customer Services and Technical services, and they've called me back twice today to sort it out. The problem is that when I go through the autoreg process it tells me the cable modem is already registered. The CS guy said that he was doing something to enable me to re-register, but it doesn't look like it worked. Will his changes take a while to filter through, or do I need to phone them again? I've power cycled the modem but to no avail. The people I spoke to are trying to help, but it seems like this is an unusual problem and so they don't immediately know what to do. TIA John