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bayonet · 23-04-2005, 10:01

Hi canarytops

With a new PC it has to be provisioned or added so it shows up on our systems. When you connect check if you have an ethernet card on your machine and forget the USB adapter you've been using on WIN 98 (it'll still work but ethernet is better) When you've connected open Internet Explorer and you type in the address bar start.ntl and click go.

This should bring up the STB provisioning page, press the start button and enter your PID and password. It will then show the old PC and ask you to add the new one, you need to give the new PC a name like Home or MYPC. Click the continue button when you've done that.

If it hangs at this point don't worry leave the PC on and just reboot the STB. After rebooting the STB try going to a different page e.g.bbc or nthellworld both fine websites. Sorry it's a bit long winded but doing this every day with customers I know it works

23-04-2005, 10:01	#4
bayonet Inactive Join Date: Mar 2005 Location: Swansea Age: 72 Services: 152Mb 2AC Superhub XL TV with TIVO Posts: 420	Re: New PC Registration Hi canarytops With a new PC it has to be provisioned or added so it shows up on our systems. When you connect check if you have an ethernet card on your machine and forget the USB adapter you've been using on WIN 98 (it'll still work but ethernet is better) When you've connected open Internet Explorer and you type in the address bar start.ntl and click go. This should bring up the STB provisioning page, press the start button and enter your PID and password. It will then show the old PC and ask you to add the new one, you need to give the new PC a name like Home or MYPC. Click the continue button when you've done that. If it hangs at this point don't worry leave the PC on and just reboot the STB. After rebooting the STB try going to a different page e.g.bbc or nthellworld both fine websites. Sorry it's a bit long winded but doing this every day with customers I know it works