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Originally Posted by AdamD
I notice whichever site I run a traceroute to, the first IP i get 100% packet loss
* Unknown Host * 10.59.96.1 2 7ms 100% 0 / 21
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This address is the NTL head-end, the cable modem termination system (CMTS) or UBR. The blocking of traceroute requests will not be an issue contributing to your performance question. However, it might indicate that you are running a firewall application which is too tightly configured.
The most likely cause of your problems loading web pages is a temporarily misbehaving NTL transparent web proxy cache, unless you are also having performance problems with non-web protocols such as FTP.