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Upgrade Confusion
I was just speaking to NTL CS about a billing matter and while I was speaking to the guy he asked me about upgrading to 1Mb from my current 300K broadband. I told him I didnt want to because I was under the impression that I was on a 1Gb per day download limit with my old 300K deal but by upgrading to 1Mb would then reduce that to 3Gb per month. He then told me that while I was on the 300K deal my download limit was only 3Gb anyway. I argued that this wasnt correct but without being armed with hard facts, I conceded and upgraded to the new speed(why not if the limits are the same I thought). The problem is that i've been downloading as if I have been allowed 30Gb per month, does this mean I will get a stroppy letter? I expressed this concern to the CS guy and he told me that NTL charge for extra download usage, he didnt know exactly but said it was roughly £3.50 for a few extra Gb.
Is this right or have I been royally misled by NTL?
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