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Originally Posted by paulyoung666
Quote:
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Originally Posted by Shaun
You many not be able to tar each member of staff but you can have a bad opinion of a company. I certainly do.  |
but how can the company be bad if 1 person gets good service and another doesnt  |
I agree, you get good and bad staff in any company. Look at NTL for proof of that.
The problem is with PC World is that the staff they employ are good sales people, but not so good at the technical support. Two examples. My boss, when he first started his degree, didn't know an awful lot about PCs. He bought an old 486 PC off his mate, that (for some reason) had no onboard IDE connectors, only SCSI. He needed a larger hard drive, went into PC world and asked about SCSI hard drives. He was told that he shouldn't be bothering with SCSI as it was yesterday's technology and about to be phased out in favour of IDE.
Another example. I went in PC World a couple of years ago, looking for a DVD writer. Now, compatibility with DVD Set top boxes was important to me, so I asked for either a DVD +/-R/RW combo drive or a DVD-R/RW drive. The guy told me I should not be considering any drive with -R as +R was better for everything (BTW, +R is better for most things, but not where compatibility with set top players is needed). We actually argued for several minutes, until I walked out.
The final thing that puts me off PC World tech support. I know a girl who was a section manager for that section in one of their stores, and she freely admits she knew almost nothing about computers..
Regarding their "Healthcheck" service? Well, it doesn't seem to achieve much that can't be achieved by running a good virus scanner, adaware, spybot, Microsoft AntiSpyware amd occasionally running the disk cleanup wizard.
They do seem good at causing problems while cleaning up your PC though..