Cable Forum - View Single Post - NTL Customer Services: Your personal experience

20-04-2005, 12:08

The past 4 times I have had to ring CS up have all been a pain. I would have been on hold for at least 45 minutes, and after that my internet would be back up so I would have to hang up. Then usually after about an hour, it would cut off again.

Same thing with their email support, I never got a reply from the email I sent them about why my connection keeps cutting me off certain services (such as IRC, MSN etc). I still have this problem too.

But when you DO get through and talk to someone, they usually get the problem fixed within minutes.

20-04-2005, 12:08	#574
Electrolyte01 Guest Posts: n/a	Re: NTL Customer Services: Your personal experience The past 4 times I have had to ring CS up have all been a pain. I would have been on hold for at least 45 minutes, and after that my internet would be back up so I would have to hang up. Then usually after about an hour, it would cut off again. Same thing with their email support, I never got a reply from the email I sent them about why my connection keeps cutting me off certain services (such as IRC, MSN etc). I still have this problem too. But when you DO get through and talk to someone, they usually get the problem fixed within minutes.