[rovert]

I forgot to mention in my original post that no written report had been given to me when I collected the pc, let alone the one-to-one consultation with a technician which they claim happens.

When I booked my pc in I was told that the healthcheck might take up to 2 days to complete. I was therefore surprised to get a call to say it was ready early afternoon on the day I had taken it in at nine. Further investigation showed that the pc had been turned on at 11.30 meaning that the whole process took just over 2 hours.