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who knows, somebody involved with that side of the network may be reading these posts, and asking the same question - Are they really needed now?
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Lets hope so, I'd imagine quite a large part of the customer service team's time is used up with customers saying: 'I can't get such and such a site' and being told to change their proxy.
I've found it almost automatic since being with NTL, a site doesn't work - switch proxy - bam ! there it is - working fine, a lot of customers probably think that the internet hardly ever works the same from day to day...
cheers
Ian