[Strzelecki]

This is typical of some people, while I'm not defending the apparent actions of some staff at some PC World stores, there are some good people working for the company, it's all to easy to say everyone who works there is crap. I work as a technician there to earn money to pay my way through university and I always try to give good service and have never had a complaint against me. I have to do 3 or 4 'healthchecks' ever day I'm at work so I can tell you exactly what they involve. What annoys me is customers who have no idea how to use or protect their machine complaining because we've recommended they do a reinstall after our virus scanner has deleted half of windows! It's your responsibility to keep a data backup, not ours and infact you sign some paperwork when you bring it in that says this. In roverts case it may have well been a technicians blunder but it could also have been the new Healthcheck software we have to use, this includes special verions of Webroots SpySweeper and Norton Antivirus which install themselves when the healthcheck is being done and then are removed when finished. On very rare occasions it has been know that if the machine has already got either of these pieces of software installed then their registry entries may be effected when the healtheck versions are removed (presumably because they use the same entries or something), the people who produce the software have been informed of this. I'm not defending this particular store but if you're not happy then try speaking to the store manager, if they're decent enough they may offer you something in the way of compensation. Also you should have received a report back with the machine, take that with you as it should have the name of the technician who carried out the healthcheck on it.