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Originally Posted by orangebird
No, that's not fair.
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It's my opinion, & I say it's fair-
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Originally Posted by orangebird
It's not the CS operatives that are the problem
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Not all of the time anyway.
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Originally Posted by orangebird
it's the ill considered targets/process and procedures/lack of authority and training/support they receive from higher management that is the problem.
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Agreed.