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Old 19-04-2005, 14:25   #569
orangebird
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Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
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orangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny star
Re: NTL Customer Services: Your personal experience

Quote:
Originally Posted by Neil
That would seem to sum up ntl IMHO.
No, that's not fair. It's not the CS operatives that are the problem, it's the ill considered targets/process and procedures/lack of authority and training/support they receive from higher management that is the problem.
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