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Originally Posted by ian@huth
What telephone number did you call to report the Fault? AFAIK only technical support uses Indian call centres so maybe you have been phoning the wrong number.
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We went via dialling 150, which may of been wrong, but we talked to the Indian call Centre yesterday, then I spoke to someone from the UK, then I spoke to the Indians again today, so it appears pot luck who you speak to.
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Originally Posted by Neil
With respect-if the construction workers caused this issue, why are you getting on to ntl?
Surely your 'beef' is with the construction company? 
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My 'beef' was with NTL, due to then saying they were sending someone around today, then cancelling, then not being able to talk to someone at first who could help me!