Cable Forum - View Single Post - NTL Customer Services: Your personal experience

MDK · 19-04-2005, 12:45

On the occasions that ive had a problem with my service it has genuinely been resolved within 2/3 days ( if thats an acceptable amount of time ).

I think the most frustrating thing is the differing answers you get from the various CS people and the cut offs/redirections you get when you are trying to get something resolved.

My last fault was that i had no dial tone on my phone, the CS fault line said that there was work being done in my area, fine i thought ill leave it a day or so. 2 days later still no phone so phoned CS who then proceeded to tell me there was no problem in my area.....IT MUST BE MY PHONE. They said they would send an engineer round that day. Engineer never even came into my house, just knocked on the door and told me phone should be working now, which it was.

Good product just indifferent CS operatives.

19-04-2005, 12:45	#567
MDK Inactive Join Date: Mar 2005 Posts: 5	Re: NTL Customer Services: Your personal experience On the occasions that ive had a problem with my service it has genuinely been resolved within 2/3 days ( if thats an acceptable amount of time ). I think the most frustrating thing is the differing answers you get from the various CS people and the cut offs/redirections you get when you are trying to get something resolved. My last fault was that i had no dial tone on my phone, the CS fault line said that there was work being done in my area, fine i thought ill leave it a day or so. 2 days later still no phone so phoned CS who then proceeded to tell me there was no problem in my area.....IT MUST BE MY PHONE. They said they would send an engineer round that day. Engineer never even came into my house, just knocked on the door and told me phone should be working now, which it was. Good product just indifferent CS operatives.