[NitroNutter]

Im not going to vote on this because Im no longer a customer and I dont think the poll is very just as theres several dept's of customer services, but heres the basis of my story with cable.

I started with switching from BT to my local cable provider Comtel. The install went very well and during the time Comtel was in control before NTL took over I never had to call CS any dept.
My first stint with NTL CS was concerning the free dial up when it was introduced, I had to speak to a supervisor but I got what was requested and that was untill my ntlworld dial up cd dropped through my door I would recieve complete rebate of isp calling. Result of course satisfactory.

My next Stint was with the new cable modem service which I recieved a faulty Surfboard modem that took over 6 weeks to replace. While my calls to CS were in themselves satisfactory it took this long to get a remedey because the left didnt know the right and no one knew the correct procedure to get a replacement modem.

Another stint of a major CM outage took about 4 weeks to repair and it ended up being a bad component somewhere in the green street box.

Having suffered many other minor outages NTL CM tech support were general very responsive helpful and polite despite some long wait times to get through.

Billing support is where they really fall down, the staff in that dept, are downright rude and offensive, well they were the times I had to call them. However this doesnt surprise me as NTL took so long to update accounts at that time that the staff must have been very infuriated. There were 2 main occasions I had reason to call this dept. Once for a disconection with no grounds and it took a good hour of battling with the operator for him to admit that actually my account was completely up to date and the disconnection was wrong.
Then in the last 8-9 months NTL changed their billing procedure even further imo very much for the worse. As I allready had the forsight that NTL would soon be enforcing a ridiculous cap on the CM service this billing incident and the way they treated me in regards to it was the straw that broke the camels back.

Since then for the last 8-9 months iv been on BT phone with telefonica dsl and I have yet had the need to give any CS a call, which is back to how things were before I moved to Comtel and also during my time with Comtel.
This is how it should be, the need to call a companies CS should be absolutely minimul. In fact NTL is pretty much the only CS iv ever really had to ring with such regularity.